GTBank Nigeria Customer Care Contacts

Guaranty Trust Bank Plc. also known as GTBank or GTB. It is one of the most popular Nigerian banks in the country.

GTBank offers online/internet banking, retail banking, corporate banking, investment banking, and asset management services. The company’s head office is located in Victoria Island, Lagos.

The bank was founded in 1988 by a group of 35 young Nigerians in their thirties. The group was led by Tayo Aderinokun and Fola Adeola and included the likes of Femi Pedro, Gbolade Osibodu, Femi Akingbe, Akin Opeodu, and others.

Subsequently, GTBank was incorporated as a limited liability company licensed to provide commercial and other banking services to the Nigerian public in 1990 and commenced operations in February 1991.

GTBank Nigeria Customer Care Contacts

In 1996, GTBank became a publicly quoted company. It was this same year the bank won the Nigerian Stock Exchange President’s Merit award. In February 2002, GTBank was granted a universal banking license and later appointed a settlement bank by the Central Bank of Nigeria (CBN) in 2003.

In 2007, GTBank became the very first bank in sub-Saharan Africa and the first Nigerian joint stock company to be listed on London Stock Exchange and Deutsche Börse. The IPO raised US$750,000,000. In the same year, they successfully placed Nigeria’s first private Eurobond issue on the international capital markets.

If you want to reach the customer care unit of GTBank, you can either get through to GTBank Customer Care line or use the GTBank Customer Care Live Chat.

The two platforms are available 24/7 and some of the issues you can resolve on these platforms include

  • Information on GTBank products and services
  • Account balance enquiry
  • Card transaction issues
  • ATM card block request
  • Online banking enquiries
  • Online banking password reset
  • Stop cheque instruction
  • Card PIN re-issue request
  • Dormant account reactivation
  • Account reactivation
  • General Account issues
  • Cheque book request
  • Statement of account request

You can also obtain information about GTBank’s Offshore Banks in Gambia, Ghana, Cote d’Ivoire, Kenya, Liberia, Rwanda, Sierra Leone, Uganda, Tanzania, and the UK.

Overall, all complaints spanning across all GTBank products and services can be solved when you call the GTBank Customer Care Line Numbers which is available 24/7.

If you need to speak to GTBank customer care on phone, dial any of the numbers below. These numbers are known as GTConnect lines





However, these numbers are not toll-free so you will need to have airtime before proceeding with the call.

If you’re trying to be economical and you don’t want to spend your airtime, you can contact the GTBank Customer Care Online Live Chat which only requires access to the internet. This platform is available 24/7.

If you are on Twitter, direct all complaints to their Twitter handle @gtbank_help.

On Facebook, Drop comments or message to Guaranty Trust Bank Nigeria Plc Page.

There is also a live chat option. You will find it on the left bottom corner of your screen when you open the bank’s official website.


Or you can send complaints in an email to But the response, in this case, may not be as prompt as the other platforms.